Privacy Policy

This Privacy Policy explains how Dooria ("Dooria", "we", "us", or "our"), the operator of the Dooria food-ordering and delivery mobile application and related website and services (together, the "Service"), collects, uses, discloses, retains, and protects your personal data, and the rights and choices you have.

Dooria is a product and brand operating in Pakistan. Dooria is not yet incorporated as a registered company; it is operated by its founders. We will update this Policy with our registered entity details once incorporation is complete.

By creating an account or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Service.

Contact:
Dooria — Pakistan
E-mail: abrahussain304@gmail.com
Phone: +92 321 5565304

The Service is offered only to users in Pakistan. This Policy applies to all users of the Service — customers and, where relevant, restaurant partners and business applicants who interact with us through the Service. The Service is not directed to, or intended for, users outside Pakistan.

We collect the following categories of personal data:

3.1 Information you provide to us

• Account & identity data: your mobile phone number (used for sign-up and one-time-password login), and, if you choose to provide them, your name and e-mail address.
• Delivery address data: the delivery addresses you save, including street address, building/flat details, delivery notes, and their geographic coordinates.
• Order data: the items you order, add-ons, quantities, order notes, order history, and cancellation/refund records.
• Reviews & feedback: ratings, reviews, and complaints or support requests you submit.
• Business/vendor applications: if you apply to join Dooria as a business, the business information you submit (such as business name, owner name, e-mail, and phone).
• Communications: messages you send to our support channels.

3.2 Information collected automatically

• Approximate and precise location data: with your permission, we collect your device location to detect your current delivery address, show nearby restaurants, and support delivery. You can control location access through your device settings.
• Device & technical data: device type, operating system and version, app version, language, unique device or installation identifiers, IP address, and diagnostic/crash information.
• Usage data: how you interact with the Service (e.g. screens viewed, features used, searches made, recently viewed restaurants).

3.3 Information from third parties

• Payment status: where payment is processed by a third party or on delivery, we may receive confirmation of payment status (we do not store full card numbers — see Section 6).
• Restaurant partners and delivery riders: order-fulfilment and delivery status updates.

We do not knowingly collect special categories of data (such as religious, political, health, or biometric data). Please do not submit such data to us.

The Service asks for certain device permissions, which you can grant or revoke at any time in your device settings:

• Location — to detect your delivery address, show nearby restaurants, and support delivery.
• Photos / media — only to save an order receipt to your device's gallery when you choose to. We do not browse, access, or collect the photos on your device.

We use personal data for the following purposes:

We process your personal data on the basis of your consent, as necessary to provide the Service you request, and to comply with applicable Pakistani law. You may withdraw consent for optional processing (such as precise location or promotional messages) at any time.

Depending on the payment method, orders may be paid on delivery or through a third-party payment processor. Where a third-party processor is used, your payment-card details are collected and processed by that processor under its own terms and privacy policy; we do not store full payment-card numbers on our systems. We may retain limited transaction records (such as amount, date, and payment status) for order management, accounting, and legal purposes.

We share personal data only as described below. We do not sell your personal data.

• Restaurant partners — the order details and delivery information needed to prepare your order.
• Delivery riders / logistics partners — your name, delivery address, coordinates, contact number, and order details needed to deliver your order.
• Service providers (processors) acting on our behalf, including:
  • Google Maps Platform (Google) — for maps, geocoding, and place search (see Section 8);
  • our SMS/OTP provider — to send verification codes;
  • cloud hosting and infrastructure providers;
  • crash-reporting / diagnostics providers (if enabled).
• Payment processors — to process or confirm payments.
• Professional advisers — lawyers, accountants, and auditors, where necessary.
• Authorities and legal — where required to comply with the law, a court order, or a lawful request, or to protect our rights, users, or the public, including under the Prevention of Electronic Crimes Act 2016 and other applicable Pakistani law.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

The Service uses Google Maps Platform for maps, geocoding, and place search. Your use of these features is also subject to Google's Privacy Policy (https://policies.google.com/privacy) and the Google Maps/Google Earth Additional Terms of Service. We restrict our Google API keys to our application.

We collect location data only with your permission and only to provide location-based features (detecting your address, showing nearby restaurants, and delivery). You can enable or disable location access at any time through your device's system settings. Disabling location may limit some features, such as automatic address detection.

We retain personal data only for as long as necessary for the purposes described in this Policy, including to provide the Service, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it. Order and transaction records may be retained for the period required by applicable Pakistani law.

We implement appropriate technical and organisational measures to protect personal data, including encryption of data in transit (HTTPS/TLS) and storage of authentication credentials in the device's secure storage (iOS Keychain / Android Keystore). No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your device and account secure and notify us promptly of any suspected unauthorised access.

We are based in Pakistan and serve users in Pakistan. Some of our service providers (such as cloud hosting, maps, and messaging providers) may store or process data on servers located outside Pakistan. Where this happens, we take reasonable steps to ensure your data is protected consistent with this Policy and applicable law, including by using reputable providers that offer appropriate security safeguards.

Subject to applicable law, you may ask us to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Delete your data;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at abrahussain304@gmail.com. We may need to verify your identity before acting on a request.

13.1 Account and data deletion

You can request deletion of your account and associated personal data:

• from within the app (Profile → Delete Account), or
• by e-mailing abrahussain304@gmail.com from your registered number/e-mail.

Upon deletion, we remove or anonymise your personal data, except where we are required or permitted by law to retain certain records (for example, transaction and tax records).

The Service is intended for users who are 18 years of age or older. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will take appropriate steps to delete it.

We may update this Policy from time to time. When we do, we will revise the "Last updated" date and, for material changes, provide additional notice (for example, in the app). Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

For any questions, requests, or complaints regarding this Policy or your personal data, contact:

Dooria — Privacy / Grievance Contact
Pakistan
E-mail: abrahussain304@gmail.com
Phone: +92 321 5565304